Welcome to our official support page!
Get answers to your questions about our fun family of apps here!
+ 1. My app (Elmo Calls) keeps crashing. What can I do?-
Answer: Please try the following steps, in order, to see if one of them may resolve the problem:
If you try this process a couple times and your app is still crashing, please contact us.
+ 2. Having trouble with sound on any of our apps? Here's what to do!-
Answer: Follow these steps in order:
+ 3. Having trouble with purchases you've made on Elmo Calls?-
Answer: The best way to restore any purchases that you've made is to use the refresh button in the upper right corner of the categories page. Also make sure that you have updated to the newest version of the Elmo Calls app on your device; this button will not appear on older versions of the app.
+ 4. I can't save my Balloonimal's picture? -
Answer: Go to Settings > Privacy > Photos and make sure Balloonimals is turned on. Also make sure that you have updated to the newest version of the Ballonimals app on your device.
+ 5. For whatever reason, I want a refund. What do I do? -
Answer: We're sorry to hear you would like a refund for your purchase. Unfortunately, apple's policies do not allow developers to access individual purchase information or credit individual purchasers. Thus, the only way for you to obtain a refund is to communicate directly with Apple to request a refund. Here's a link with some information on how to seek a refund from Apple:
+ Can't find an answer to your question or issue? No problem, we're here to help!-
Answer: Contact Us at ToyLabApps@ideo.com with your specific question or concern, and we'll get back to you soon!