Welcome to our official support page!
Get answers to your questions about our fun family of apps here!
If you don't find your answer, Contact Us and we'll get right back to you!
1. Having trouble with sound on any of our apps? Here's what to do!
Answer: Follow these steps in order:
1. Double check that the mute button on the side of the iphone or ipad is switched off (i.e. there is not red dot showing next to the switch). It sounds like you've already checked this one out.
2. Double check that your volume is turned up (I know it sounds silly, but I've missed this one a few times!)
3. Turn your device off and then on again
4. Delete the app, and re-download it (you won't be charged twice)
5. The last option is a bit more complicated and only for ipad users. Go into the settings menu, and in the general tab there is a setting labeled "Use Side Switch to:". Switch this between "Lock Rotation" and "Mute" a few times and make sure you finish with "Mute" selected. The physical mute switch should still be off during all of this. This is a bug with the operating system, and you might notice that the sound from other apps also comes back.
2. Having trouble with purchases you've made on Elmo Calls? Here's what to do!
Answer: The best way to restore any purchases that you've made is to use the refresh button in the upper right corner of the categories page. Also make sure that you have updated to the newest version of the Elmo Calls app on your device; this button will not appear on older versions of the app.
